Returns & Refunds

Last updated: 30 September 2026

Changed your mind? You can cancel an online order by telling us within 14 days after the day you receive your goods. You then have a further 14 days after telling us to send the goods back. You do not need to give a reason.

How to start a return or cancel

Email abdulautomates7@gmail.com, or write to Stylixcare, 144 Woodhead Road, Bradford BD7 1PD, United Kingdom, with a clear statement that you want to cancel and enough information to identify your order. Including your order number is helpful. You may use the optional cancellation form below, but it is not required. You can also cancel before delivery; if an order has already been dispatched, it may need to be returned.

Return address and postage

Return goods to: Stylixcare, 144 Woodhead Road, Bradford BD7 1PD, United Kingdom. Please include your name and order number, protect fragile items carefully and keep proof of postage. You may email us for packing or return instructions; prior approval is not required to exercise your legal right to cancel.

You pay the direct cost of return postage for a change-of-mind return. We do not charge a restocking fee. This postage rule does not apply when an item is faulty, damaged on arrival, incorrectly supplied or not as described: we will arrange or reimburse reasonable necessary return costs in those cases.

Condition of returned goods

You may inspect goods as you would in a shop to establish their nature, characteristics and functioning. Please return all included parts and, where possible, the original packaging. Original packaging is not a condition of your cancellation rights. We may make a lawful deduction for a loss in value caused by handling beyond what is necessary to inspect the goods, for example using cookware to prepare food.

Refunds

For a valid cancellation, we refund the price paid for the returned goods and any refundable standard delivery charge. Our standard UK delivery is free. For a cancellation of the whole order, any standard delivery charge actually paid is refundable; any extra cost for a premium delivery service is not.

Unless we have offered to collect the goods, we issue your refund without undue delay and no later than 14 days after we receive the returned goods or evidence that you sent them back, whichever happens first. We refund to the original payment method unless you expressly agree otherwise, without a refund fee. Your payment provider may take additional time to display the credit.

Faulty, damaged or incorrect items

Contact us so we can resolve the issue. The change-of-mind window does not limit your rights under the Consumer Rights Act 2015. This includes the short-term right to reject faulty goods, normally within 30 days, and rights to repair, replacement or other remedies where applicable after that period. We do not require you to accept store credit instead of a refund to which you are legally entitled.

Exchanges and sale items

If you would prefer another item, contact us to discuss availability, or return your order under this policy and place a new order. Sale items have the same statutory rights as full-price items.

Optional cancellation form

To: Stylixcare, 144 Woodhead Road, Bradford BD7 1PD, United Kingdom; abdulautomates7@gmail.com

I hereby give notice that I cancel my contract for the sale of the following goods:
Order number / goods:
Ordered on / received on:
Consumer name:
Consumer address:
Date:
Signature (only if sending this form on paper):

Nothing in this policy restricts your statutory rights.