Shipping policy
At Stylixcare, we aim to deliver your purchases securely and within the delivery estimates outlined below. Standard shipping is free for all orders delivered within the United States.
Shipping Destinations
We currently accept orders for delivery within the United States only. We intend to make shipping available to more countries in the future.
Shipping Overview
| Delivery Area | United States only |
|---|---|
| Shipping Service | Free standard shipping |
| Processing Period | 1–3 business days |
| Shipping Transit Period | 5–9 business days |
| Estimated Time to Delivery | 6–12 business days, including processing and transit |
| Delivery Partners | A selection of trusted shipping carriers |
| Shipment Tracking | Tracking details are shared after dispatch |
Daily order cutoff: 2:00 PM Eastern Time. Orders submitted before this time on a business day enter processing that day. Orders submitted after 2:00 PM, during weekends, or on U.S. federal holidays enter processing on the following business day.
Preparing Your Order
Following successful payment, please allow 1–3 business days for us to process your order. For this policy, business days are Monday through Friday, excluding U.S. federal holidays.
After processing is complete and your parcel has been dispatched, we will email you a shipping confirmation containing tracking details when available.
Estimated Delivery Schedule
Standard delivery typically requires 5–9 business days in transit after dispatch. Combined with order processing, the estimated delivery period is 6–12 business days from the date you place your order.
These timeframes are estimates rather than guaranteed arrival dates. Your delivery location, carrier schedules, weather, holidays, and other transport-related circumstances may affect when your parcel arrives.
Delivery Partners and Tracking Updates
We use a range of trusted carriers to fulfil deliveries across the United States. The carrier assigned to a shipment depends on its destination and delivery requirements.
Once your order is dispatched, tracking details will be emailed to the address you entered at checkout. Please allow a short period for tracking activity to become visible after the carrier receives and registers your parcel.
When a Shipment Is Delayed
We make every effort to meet the delivery estimates shown above. However, carrier congestion, adverse weather, public holidays, peak shipping periods, and events beyond our control can occasionally extend delivery times.
If your parcel has not arrived by the end of the estimated delivery period, please contact our support team so we can investigate its shipping status and assist you.
Address Errors or Missing Details
Before submitting an order, check that your delivery address is accurate and complete. If you discover a mistake after placing your order, email us promptly at info@stylixcare.com.
Where possible, we will amend the address before dispatch. After the parcel has been shipped, an address change may no longer be possible.
Missing Parcels or Deliveries You Cannot Locate
If tracking marks your parcel as delivered but you have not found it, check your property and any secure delivery locations. Please also ask members of your household and nearby neighbours whether they accepted the delivery.
You can contact the delivery carrier using the details included with your tracking information. If the parcel remains missing, email info@stylixcare.com. with your order number so our team can help investigate.
Items Arriving Damaged, Defective, or Incorrect
If you receive a damaged or defective product, or an item different from what you ordered, notify us promptly at info@stylixcare.com.. Include your order number and clear photographs showing the product and its packaging to help us assess the problem.
Details about returning products and requesting refunds are available in our Refund & Returns Policy.
Requesting an Order Cancellation
To request cancellation, contact our team as soon as you can after ordering. We will try to accommodate your request if the order has not yet been processed or dispatched.
Dispatched orders cannot be cancelled. For guidance on returning an order after shipment, consult our Refund & Returns Policy.
Shipping Enquiries and Contact Details
For help with shipping or other order-related questions, please use the contact details below.
Stylixcare operates as a trading name of Stylixcare LTD.
Store name: Stylixcare
Company name: Stylixcare LTD
Email: info@stylixcare.com
Phone: +13022048665
Business address: Flat 32, Material Store House, 24 Pressing Lane, Hayes, UB3 1DR
Customer Service Availability
Monday–Friday
10:00 AM–5:00 PM Eastern Time
Our team aims to reply to customer enquiries within 24 hours.