Refund policy

We hope you are pleased with your Stylixcare order. If you need to return a purchase, request a refund, or arrange an exchange, the following policy sets out the requirements and steps involved.

Returns at a Glance

Return Request Period	Within 30 days of delivery
Required Product Condition	New, unused, unworn, and unwashed, with original tags and packaging
Change-of-Mind Return Postage	The customer pays the return shipping cost
Restocking Charge	No restocking fee
Refund Destination	The payment method used for the original purchase
Refund Processing Period	Within 5 business days after receipt and inspection of the returned product
Confirmed Faulty, Damaged, or Wrong Products	Stylixcare covers the return shipping cost
Exchange Availability	Eligible products may be exchanged within the return period, subject to stock availability

30-Day Return Period

You can submit a return request within 30 days after your order is delivered. The delivery date marks the beginning of this period.

Requests made beyond this timeframe may be declined. Please notify us promptly when you decide that you would like to return a purchase.

Product Eligibility for Returns

Products submitted for return must remain in their original condition and satisfy each of these requirements:

• The product is new and has not been used, worn, or washed.
• There are no stains, traces of makeup, perfume or deodorant, or other indications of use.
• Every original product tag is still attached.
• The original packaging is included where applicable.
• The return includes the order details or another valid proof of purchase.

Products displaying wear, laundering, modifications, or damage occurring after delivery may be ineligible for a refund. We examine returned products before approving reimbursement.

Requesting and Sending a Return

1. Submit your request: Write to YOUR_SUPPORT_EMAIL, providing your order number, the product you wish to return, and your reason for returning it.
2. Receive confirmation: Our customer service team will assess your request and send the applicable return instructions, including the destination address.
3. Dispatch the product: After receiving approval, package your return securely and send it through a dependable shipping service that provides tracking.

Wait for our return instructions before sending any product back. Unauthorised returns, or parcels sent to a location other than the address supplied by our team, may not be processed.

Responsibility for Return Postage

Customers pay return postage for change-of-mind returns. This includes choosing an unsuitable size, deciding against the purchase, or no longer needing the product.

When we confirm that a product is faulty, damaged, or incorrectly supplied, Stylixcare will pay the reasonable cost of returning it.

Please use a shipping service with tracking when sending a return. Stylixcare cannot accept responsibility for return parcels that go missing during transit before reaching us.

We do not charge a restocking fee.

Receiving Your Refund

When your return reaches us, we will check the product against the eligibility requirements in this policy.

For an approved return, we will issue the refund within 5 business days following receipt and inspection. Reimbursement will be sent to the same payment method used when the order was placed.

Your bank or payment service may take additional time to make the refunded amount visible in your account. This timing depends on the provider handling your payment.

Any original delivery charges paid, where applicable, are not refundable.

Arranging an Exchange

Eligible purchases can be exchanged within the 30-day return period, provided the requested replacement is available.

To arrange an exchange, email YOUR_SUPPORT_EMAIL with your order number and details of the product you wish to exchange.

The product you send back for exchange must satisfy the return eligibility requirements stated above. If your preferred replacement is out of stock, our team will explain the available alternatives.

Problems with a Delivered Product

Although we inspect orders before dispatch, a product may occasionally arrive with damage, a defect, or differ from the item ordered.

Please report these issues to YOUR_SUPPORT_EMAIL within 48 hours after delivery. Provide your order number and clear photographs of the problem, together with images of the packaging where relevant.

After assessing and confirming the issue, we will help arrange a suitable solution, which may be a replacement or a full refund. Stylixcare pays the return shipping cost for products confirmed to be faulty, damaged, or incorrectly supplied.

Products That Differ from Their Description

We take reasonable care to represent our products accurately in listing images, written descriptions, and measurement information.

• Colour and visual details: Lighting conditions, display settings, and the device used to view a listing can cause slight differences in how a product appears.
• Product dimensions: Apparel manufacturing can result in small measurement differences. Check the product measurements and size guide before purchasing.
• Fit and overall appearance: A garment may fit differently according to a person's height, body shape, and proportions. A difference in fit alone does not establish that the product is defective or inaccurately described.

If you consider a product substantially different from its advertised description, send us your order number, supporting photographs, and an explanation of the discrepancy. We will assess your concern and help arrange an appropriate return or refund if we confirm a significant difference from the listing.

Products That May Be Ineligible for Return

Most purchases qualify for return when they satisfy this policy's requirements. Products that have been worn, washed, modified, damaged through use, or returned beyond the applicable return period may not qualify for reimbursement.

If a particular product has additional return restrictions, these will be displayed on its product page before you purchase it.

Cancelling a Purchase

If you wish to cancel an order, email YOUR_SUPPORT_EMAIL promptly after placing it.

We will try to fulfil your cancellation request when processing or dispatch has not yet taken place.

An order cannot be cancelled after dispatch. Once it arrives, you may request a return under the conditions of this Returns & Refund Policy.

Where to Send Your Return

Send approved returns only to the address our customer service team supplies after reviewing and accepting your request.

Our business address should not be used for returns unless our team expressly directs you to send your parcel there.

Help with Returns and Refunds

For assistance with this policy, an existing return, or a refund, please contact our customer service team. We aim to answer messages within 24 hours.

Business and Contact Details

For questions about your purchase or our policies, you can reach us using the details below.

Stylixcare operates as a trading name of Stylixcare LTD.

Store name: Stylixcare
Company name: Stylixcare LTD
Email: YOUR_SUPPORT_EMAIL
Phone: +3022048665
Business address: Flat 32, Material Store House, 24 Pressing Lane, Hayes, UB3 1DR

Customer Service Availability

Monday–Friday
10:00 AM–5:00 PM Eastern Time

Our target response time for customer enquiries is within 24 hours.