Privacy policy

This Privacy Policy explains how Stylixcare, a trading name of Stylixcare LTD (“we,” “us,” or “our”), gathers, uses, and shares personal information when you browse our website, place an order, or contact us through our services.

We value your privacy and aim to manage your information responsibly. Please review this policy to understand our approach to collecting, using, and safeguarding personal data.

Updates to This Policy

We may revise this policy to reflect developments in our operations, services, technology, or applicable legal obligations.

Whenever revisions are published, we will amend the “Last updated” date shown on this page. Please check this policy periodically to remain informed about our information-handling practices.

Personal Information We Gather

To deliver and improve our services, we may obtain personal information directly from you, automatically through your use of the website, or from service providers and other external sources.

Details You Give Us

The information collected depends on how you interact with our store and may include:

  • Contact details, including your name, email address, telephone number, billing address, and delivery address.
  • Purchase details, including ordered products, order references, delivery information, and payment confirmations.
  • Account details, including your email address, password, and other information connected to an account you create.
  • Support correspondence and information supplied when discussing a purchase, product, return, refund, or another enquiry.
  • Details you choose to submit through forms, product reviews, surveys, or other website interactions.

Details Gathered Automatically

Cookies, tracking pixels, web beacons, server logs, and comparable technologies may automatically gather information when you access or interact with our website.

This may include your IP address, browser and device characteristics, operating system, approximate location, referral source, visited pages, selected links, duration of visits, and other browsing activity.

We use these details to run the website, assess how our services are used, make improvements, protect website security, and support analytics and advertising where applicable.

Details Obtained from External Providers

Organisations supporting our store may supply information to us. These can include our online commerce platform, payment providers, delivery and fulfilment partners, analytics services, advertising platforms, and other operational service providers.

Purposes for Using Personal Information

We may process personal information to:

  • Handle, confirm, fulfil, and deliver purchases.
  • Send updates concerning orders, payments, deliveries, returns, refunds, and other transactions.
  • Assist customers and answer enquiries or requests.
  • Set up and administer customer accounts where offered.
  • Run, maintain, and enhance the website and our services.
  • Assess customer interactions with our store and products.
  • Send marketing or promotional messages when legally permitted and obtain consent where required.
  • Display relevant advertisements and evaluate campaign results.
  • Identify, investigate, and prevent fraud, unauthorised payments, misuse, and security threats.
  • Safeguard the rights, property, and safety of our company, customers, and other parties.
  • Meet legal and regulatory duties, respond to legal proceedings, and comply with lawful authority requests.
  • Bring, pursue, or defend legal claims when necessary.

Cookies and Related Technologies

Cookies and similar tools help our website function, retain preferences, analyse visitor traffic, produce analytics, and support advertising.

These technologies may be set by Stylixcare or by external providers working on our behalf.

Your browser settings allow you to restrict or disable cookies. Additional controls for certain cookies or advertising preferences may be available through our website or the platforms providing those services.

Restricting some cookies may reduce the functionality or performance of parts of the store.

Disclosing Personal Information

Where reasonably required to operate our business and deliver our services, we may disclose personal information to trusted providers and other relevant parties.

Recipients may include:

  • Our online commerce platform and website service providers.
  • Payment processing companies and related payment services.
  • Delivery carriers, order fulfilment providers, and logistics partners.
  • Providers of technology, hosting, security, and customer support.
  • Analytics and performance measurement services.
  • Marketing and advertising partners where such disclosure is legally permitted.
  • Accountants, legal professionals, and other advisers when their assistance is needed.
  • Public authorities, regulators, law enforcement bodies, or other recipients where disclosure is required by legislation or legal proceedings.
  • A purchaser, successor, or another relevant participant in a merger, acquisition, business sale, reorganisation, financing arrangement, or comparable transaction.

We do not exchange your personal information for monetary payment.

Payment Information

External payment providers handle transactions completed through our store.

Our own systems do not retain your complete payment card number. The relevant payment provider processes payment details under its privacy policy and security procedures.

We may receive limited transaction information, including payment status, confirmation details, and information needed to administer your purchase.

Order Fulfilment and Delivery

To prepare and deliver purchases, we may provide carriers, fulfilment services, suppliers, and logistics partners with necessary details. These may include your name, delivery address, telephone number, email address, and order information.

These recipients use the supplied information as needed to prepare, fulfil, dispatch, and deliver your purchase and perform associated services.

External Websites and Services

Our store may link to applications, websites, or services managed by other organisations.

We do not control these external services, and their handling of personal information may differ from ours. We are not responsible for their privacy procedures, content, or security.

Before sharing information with an external service, please read its privacy policy.

Analytics and Advertising Services

We may work with external analytics and advertising providers to examine website usage, assess advertising results, and show relevant advertisements.

Those providers may use cookies, pixels, identifiers, or related technologies to gather details about your activity on our website and across other websites or online services.

Your location and applicable legislation may determine which choices you have concerning advertising and tracking technologies.

Information About Children

Our services are not intended for children younger than 13. We do not knowingly gather personal information from anyone under that age.

If you suspect that a child under 13 has supplied personal information to us, notify us using the contact details below. Upon discovering such collection, we will take reasonable action to delete the information.

Protecting Personal Information

We implement reasonable organisational, administrative, and technical safeguards intended to prevent unauthorised access, misuse, modification, disclosure, or destruction of personal information.

Internet transmission and electronic storage cannot be made completely secure. Consequently, we cannot promise absolute protection of personal information.

How Long Information Is Kept

We keep personal information for the period reasonably needed to provide services, complete purchases, maintain financial and business records, meet legal and regulatory requirements, resolve disputes, enforce agreements, prevent fraud, and safeguard legitimate business interests.

When information is no longer reasonably needed, we may erase it, anonymise it, or dispose of it securely in line with our procedures and legal duties.

Your Rights Concerning Personal Information

Your place of residence and the laws applicable to you may provide rights concerning your personal information.

These may include the ability to:

  • Ask for access to personal information we retain about you.
  • Request that incorrect personal information be corrected.
  • Request erasure of personal information, subject to lawful exceptions.
  • Obtain details about our collection and use of your information.
  • Receive certain information in a portable format where legislation requires it.
  • Decline particular categories of marketing messages.
  • Revoke consent when consent is the basis for processing.
  • Exercise additional rights provided by your state or jurisdiction.

To make a privacy-related request, use the contact information at the end of this policy.

For some requests, we may first need to confirm your identity. This helps safeguard your information and prevent access or changes requested by an unauthorised person.

You can stop receiving marketing emails by selecting the unsubscribe option included in those messages.

Additional U.S. State Privacy Protections

Residents of certain U.S. states may have further privacy protections. Depending on the relevant state legislation, these may concern access, correction, deletion, data portability, and particular uses or disclosures of personal information.

Valid requests will be addressed in accordance with the legislation that applies.

If you wish to exercise a privacy right that you believe applies to you, email YOUR_SUPPORT_EMAIL.

Processing Information Across Borders

Our operations and service providers may be located in multiple countries. Your information may therefore be stored, accessed, or processed in the United States or other countries in which our providers operate.

When information is handled outside your home state or country, we take reasonable measures to meet applicable privacy and data protection requirements.

Browser “Do Not Track” Preferences

Certain browsers offer a “Do Not Track” option that communicates a user's tracking preference to websites.

In the absence of a universally adopted approach to these signals, our website may not act on every Do Not Track request.

Updating Your Information

If information we retain about you is incomplete or incorrect, contact us to request an amendment or update, subject to applicable legal requirements.

Contact Details

For questions about this policy, our use of personal information, or to submit a privacy request, please contact us using the following details.

Stylixcare operates as a trading name of Stylixcare LTD.

Store name: Stylixcare
Company name: Stylixcare LTD
Email: YOUR_SUPPORT_EMAIL
Phone: +3022048665
Business address: Stylixcare LTD, Flat 32, Material Store House, 24 Pressing Lane, Hayes, UB3 1DR

Customer Service Availability

Monday–Friday
10:00 AM–5:00 PM Eastern Time

We aim to answer customer enquiries within 24 hours.